Shipping policy
Shipping Policy
At Burn Tha Ice, we work hard to ensure your order is delivered promptly and safely. Below, you’ll find important information about our shipping process.
Processing Time
All of our products are custom-made to order. Please allow 2-5 business days for production before your order is shipped.
Shipping Times
Shipping times vary depending on your location and the fulfillment center. Estimated delivery times:
- United States: 3-7 business days
- International: 7-20 business days
Please note: Delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your order size and destination.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Lost, Delayed, or Stolen Packages
We are not responsible for lost, delayed, or stolen packages. However, if you experience an issue with your shipment, please contact us at returns@burnthaice.com, and we’ll do our best to assist you in resolving the matter.
Incorrect Shipping Information
Please double-check your shipping address during checkout. We cannot guarantee replacements or refunds for items shipped to incorrect addresses provided at checkout.
Additional Questions
If you have any questions about shipping, please reach out to us at info@burnthaice.com.
Thank you for choosing Burn Tha Ice!